Santam - What a disappointment

I reported an accident on 1 February 2022. 16 days ago. Not only has my insurer and its representatives failed to adequately assist and communicate with me, they haven't bothered to communicate with the panel beaters at all! Not one communication in 16 days. Today, I realised that God helps those who help themselves and decided to go to the panel beaters myself. Not only was my quotation very high, but Santam, if they bothered to care, could've assisted me in obtaining a reduced quote with the application of the "Save a car" discount. This was only app**** today when I went to the panel beaters. True to his word, God said "Let there be light!" While I was sitting with the panel beater's assessor, Santam's merit assessor called to say that my car was a write off and they were in the process of contacting my finance house. Had she bothered to go to the assessment of my vehicle in person, not only would she be able to ask that the "save a car" discount be app**** but she would have noted that I was quoted for items incorrectly!! The truth really came to light today and I learned that Santam's assessors are dishonest. The service has been dismal. I guess Santam didn't learn anything from its legal woes of 2021. Very disappointed. Very unhappy. Very much taking my business elsewhere.