Santam went the extra mile

I reported last week on an issue I had in trying to resolve a 7 month old insurance claim and how dissatisfied I was with the service I received from said insurance company. After my complaint was posted I received a mail from Mr Olivier within 5 minutes apologising for my ordeal. Within 1.5 hours my complaint was dealt with and resolved. I am more than happy with the outcome and the efficient way in which my complaint was dealt with. It remains a pity that one has to revert to these measures to get the service one is entitled to. However, I would like to thank Mr Stephan Olivier from Santam for acknowledging their mistake and solving the problem in such a short time.