Santam - "we always f#@k up."

In April of 2017 an idiot on a vespa hit my car when ignoring a bumper to bumper traffic situation and sped through traffic overtaking all the cars and struck my bumper, taking out the headlight, fender, bumper, radiator and misc plastics. I lodged a police complaint after the incident and he was found guilty of negligent driver and public endangerment. I filled for a "no claim letter" from my insurance and issued 3 valid quotes, ID, affidavit, police AR reports and all supporting documents to his insurer Santam. To date after signing all their documentation to confirm payment into my account, they have been giving their famous run around of incompetence and excuses. The legal department under the management of "Lancelot" has failed to make payment since promised in November. Puleng Mosime, the legal consultant is either too stupid to do her job or this is her job to constantly **** up and make excuses. I have had to make payment on the repairs of my own vehicle out of pocket otherwise me and my family would not have had transport over the holidays. I will make my next post on social media if this matter is not resolved in 24hrs.