LC
Lizel C
1 reviews | Active since May 2019
07 Aug 2019, 18:39
Santam - watch out for the fine writing!!!
My rating is incorrect. It is actually no star. Since I wrote my complaint on Hellopeter 2 weeks ago, not much has been done. It's still endless forms that has to be provided in order for me to claim my insurance money.
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Replies (1)
Santam's replyOfficial
08 Aug 2019, 08:46Good day Lizel,
We note your further review here.
We have requested you to provide us with either the policy or claim number and have also emailed you.
We have not yet received same. We do note however that you have already approached the office of the Ombudsman as well, under reference number I28/19.
We can therefore not assist you on this platform as the Ombudsman is the highest authority in respect of complaints handling. We note you also spoke with one of our client care managers yesterday afternoon, indicating you had signed the agreement of loss and sent it back yesterday.
The payment process will take it's course now
Thank you and kind regards.
Stephan Olivier
Client care media manager
We note your further review here.
We have requested you to provide us with either the policy or claim number and have also emailed you.
We have not yet received same. We do note however that you have already approached the office of the Ombudsman as well, under reference number I28/19.
We can therefore not assist you on this platform as the Ombudsman is the highest authority in respect of complaints handling. We note you also spoke with one of our client care managers yesterday afternoon, indicating you had signed the agreement of loss and sent it back yesterday.
The payment process will take it's course now
Thank you and kind regards.
Stephan Olivier
Client care media manager
Santam's reply08 Aug 2019, 08:46
Official
Good day Lizel,
We note your further review here.
We have requested you to provide us with either the policy or claim number and have also emailed you.
We have not yet received same. We do note however that you have already approached the office of the Ombudsman as well, under reference number I28/19.
We can therefore not assist you on this platform as the Ombudsman is the highest authority in respect of complaints handling. We note you also spoke with one of our client care managers yesterday afternoon, indicating you had signed the agreement of loss and sent it back yesterday.
The payment process will take it's course now
Thank you and kind regards.
Stephan Olivier
Client care media manager
We note your further review here.
We have requested you to provide us with either the policy or claim number and have also emailed you.
We have not yet received same. We do note however that you have already approached the office of the Ombudsman as well, under reference number I28/19.
We can therefore not assist you on this platform as the Ombudsman is the highest authority in respect of complaints handling. We note you also spoke with one of our client care managers yesterday afternoon, indicating you had signed the agreement of loss and sent it back yesterday.
The payment process will take it's course now
Thank you and kind regards.
Stephan Olivier
Client care media manager