Santam - Vusi Nqokozo

Incident with Vusi Nqokoza (call centre agent at approximately 10:30, Thursday 8 February 2024) Upon enquiring about the status of my claim submitted (*** claim submitted 16 January 2024) Vusi asked me how the guitar pedal was damaged, this after I have submitted a detailed claim description (on the official Santam forms), 5 X videos of the day of the incident, more than 20 photos and I have had 2 X assessors at my property assessing the claim…and he knows nothing! Of course this is extremely frustrating and upsetting!! The conversation went back and forth …Vusi very rudely informed that that he does not have to talk to me I need to work through my broker. It is my policy that I pay for every month I don’t have to work through a broker if I don’t want to. What difference would it make in any case he had no knowledge regarding the claim, he would just have directed his rude unprofessional behaviour towards the broker. When I asked for his name he swore and put the phone down in my ear.

I proceeded and phoned the call centre again, this time I spoke to Nombulelo Motsege, she had all the information regarding my claim. I asked her to whom I spoke previously, she stated that it was Vusi Nqokozo I asked where I can lodge a formal complaint regarding my very unpleasant encounter with him, she gave me incorrect details for “the manager”.

My insurance profile with Santam goes back more than 50 years (feel free to verify this). The premiums keep going up and the service just gets worse and worse….Thanks Vusi, you have just made my decision to move the rest of my insurance to King Price so much easier. Good riddance!