Santam - Very poor and unprofessional service

I submitted a third party claim with Santam on 01 November 2017. The claim forms indicated that the process would take 60 days to conclude upon receiving all the necessary documentation. They also indicated that should it not take 60 days to finalize, they would advice on how much longer it would take and I am assuming the reasons for the delay. I have been waiting for more than 80 days for the finalization of my claim. Two weeks ago I was told that everything had been finalized and that it would take 7 days to pay out, but this is now the 10th working day and I have not received any timelines in terms of when the payment will finally be done. I follow up every single day with emails, followed with phone calls as the consultant that is supposed to be helping me (Puleng Mosime) only responds to my emails after I have followed up with a phone call. I have had to do this for almost everyday in the month of Feb and I still have not received the payment for the claim.