Santam veichle insurance

I was in a veichle accident that was not even my fault, a veichle rolled into my vehicle, due to rollbar that is mounted on chassis leg minimal damage to veichle, but my vehicle had a heavy vibration afterwards they send it to a workshop for diagnosis saying its the deul mass flywheel that failed but not accident related normal wear and tear, sanlam assessor says it cant be due to accident as damage to veichle is minimal and even though veichle has high mileage hes telling me thats also a master technician that when last dit i serviced the item ore was it last checked.? Really where do you get these guys? Serviceable item where do you get a cluch ore flywheel as a Serviceable item you only going to inspect ore work on it if there is a problem even if the veichle has 700,000km on your not going to to just decide o let me service my cluch if there is no indication of a problem on your cluch not to mension the deulmass flywheel and also saying that it could have gave in before the accident really? They should go and do their homework as they only look at a photo and saying things is not possible, i gave them a detailed explanation as to what could have happend! Santam used to be looking for ways to help and pay out a client, but these days they are rather looking for ways not to pay, agin im also in the motor trade and a master technician so dont come with your its not possible if you can not prove it! Very disappointed and he promises to phone back but never does, and so my veichle is still standing at the panelbeaters