Santam vehicle insurance pathetic service

A client for approximately 3 years and recently received the worst service ever. Still waiting feedback regarding returned debit orders which was not a fault from myside and I receive letters in the post informing that my policy will lapse if I miss 2 payments. Contacted insurer the day my debit didnt go off sent getting told that I had insufficient funds ,sent my bank statements showing there was enough funds to make payments for 3 additional installments sent numerous emails willing to make immediate payments and still not getting any joy. Empty promises and my issue is not yet resolved. Why should I be a victim of an *********** insurer that dont care about their clients and treat customers unfairly? Why must I keep contacting you to resolve my issue? I should have joined another insurance despite paying more and get the deserved service as a valued customer Complaint logged with Ombudsman

Regards MR HR SHEIK ***