Santam use to be great

Claim registered ***. Been with santam a long time, but my fridge/freeser fwent faulty. The assesor T Bester appologised the first week, i bought a new fridhe the second week as all can emagine full of excuses being on leave warra warra. Tue guy that came for the fridge havent even heard of Santam so wrre contracted x2. My issue is the food got rotten,thats 1600 bucks now the aim is settled, but Mr.Bester is no whete to be found,his secretary have no tel skills and advised me to make a new claim. I will not. I also asked if i can claim for a washing machine that is faulty, said yes,will help withvthe claim...will be new thought registered, at the end of the day he said i have to it myself,he does not register claims...could have said that in the beginning. Policy might be new, but been with santam 20 years