Santam – Unacceptable Handling of a Third-Party Claim

Santam – Unacceptable Handling of a Third-Party Claim

Our vehicle was bumped in July 2025 by a driver insured with Sanlam. We submitted our third-party claim that same month.

By the end of July, we were told that one document was incorrect. We corrected it and resubmitted the very next day in early August. Since then, nothing meaningful has happened.

We followed up in September, again in October, and again in November. Each time we were told the claim was “being finalised.” It is now January 2026 and there is still no outcome.

At one point, we were even told that the person handling our claim was no longer involved and that the process would essentially have to start over. This is completely unacceptable and not our responsibility as the third party.

This level of service is unprofessional. As a third party who was not at fault, we should not be left waiting for months with no accountability. We expect this matter to be resolved urgently.