Santam ****ty Service

I am have been with Santam for 5 years and seriously have never gotten such ****ty service. I am just being ignored.

My phone broke on Friday night (Fell from my second story apartment), and I logged the claim on the portal the Saturday Afternoon. I also had the phone assess and got all the important documents that Santam will need to process the claim.

I have submitted the claim over email & the portal 4 time and have been bounced around from person to person. No one have even given me a claim number.

I am at a standstill as I have no phone, you want your monthly payments but you cant deliver when it comes down to it.

I am not contactable via phone. only email seriously disappointed by the service delivery, we had such a good 5 years...

The last email was from : sdclaims <***> Nov 28, 2023, 3:24 PM (1 day ago) to Sosadmin, Amanda, me

Good day,

Please see below e-mail and assist the client with registration of a claim. As per below e-mail the client is not contactable via telephone.

Amanda Maboza

Motor Claims Service Consultant

Santam Direct: Claims Department