Santam trying to make it as difficult as possible

Santam paid out my claim in the form of a drawcard that has very limited use. They're trying to make it as difficult as possible to spend my claim money after paying my premiums diligently for 13 years. When I took it up with their complaints centre with Fatima, she informed that their decision to use a drawcard is final and they will not pay the claim out in cash. Take it or leave it is the message. When I then tried to cancel the house content portion they wanted to hike the premiums and the call centre then promised to keep the remainder of the policy the same at the same premiums (go listen to your own calls Santam!). The very next day I get my policy document and all premiums were hiked with 30%!!!!! How dishonest!!<br> Santam is happy to take your money every month but should you ever want to claim it will be on their terms, whether it helps you or not. They are most likely getting kick-backs on these cards, that's why they are willing to throw their loyal and long standing customers under the bus.<br> Shame on you Santam, for the bad way you treat your long standing loyal customers and your unwillingness to help to your customer. I will warn people of this practice of yours!