Santam Travel Insurance is a Joke

My name is Seraj Essack and I took out travel insurance (policy no: 45663H)on the 23 July 2019 before the Corona virus was even in existence, for my family Thailand holiday on 20 March 20 the following year. The whole world changed when we got onto the plane as S. A Implemented a airport lockdown, something which was totally out our my control. Our holiday was supposed to be for 10 days and its now going into our 2nd month of not being able to return home. We contacted when we got the news of the lockdown at the end of March, but they Blatantly refuse to help or give us any assistance, simply stating that we not covered for Corona virus protection. OMG, They did not even contact us to let us know that we needed to take out Corona virus protection before we left S. A. If they did we would have no problem taking out extra Corona protection with them. My family have to currently survive on handouts and donations from relatives, because if I don't work I don't get paid. Even thou in there Santam policy section 1.1.3 and 1.1. 4 mentions repatriation and section 2.1.3 & 4. And Section 4.1, 4.1.1, 4.2, 4.3,4.4 also supported to cover journey extensions and delays. When we call them on the number provided there is No empathy given to us as customers even thou I mentioned the sections that is supposed to be covered for us. Shame on you Santam, I am sure we are not the only S. A citizens that is getting this type of treatment from your company, it's not like we are asking for a handout but rather just what we were supposed to be covered for. I hope that someone in your company gets to read this and know what type morals this company has. Even if my family have to sleep at the airport for the next 2 months (as this is the time frame Emirates airlines given me) Pls know that your company played a part in that.