SANTAM THIRD PARTY CLAIM-ABSOLUTELY BAD SERVICE

I was in an accident 16 October 2024 where someone drove into me from behind while I was stationary in the road and the road makes a fork and traffic was flowing so needed to wait for cars before I could proceed. This asshole who was driving on my behind the whole time -he was clearly on his cellphone because he admitted he takes the road daily and knows that it would come to a stand still. Nonetheless this person is insured with Santam but for the last 5 month’s Santam has only ever been busy for the last 5 MONTHS is “attempting to confirm merits” goodness this is BAD service all I need is for them to pay out my excess funds!