SANTAM THE WORST INSURER!!!!!

SANTAM THE WORST INSURER!!!!!

I would like to detail this properly to give knowledge to those shopping for insurance.

On the 18th of December 2020 I was driving to Kruger as it was my partners bday and we left after 2pm in JHB and stopping on the road for sight seeing.

After passing Witbank there was so many potholes on the road and I felt like this will really hurt my tyres but I was like Santam’s got me in any case.

I drove and unfortunately after driving some several Kms I drive into a pothole that scratched my passenger back tyre and scratched my rim. I was really frustrated and t think that I had organised a special dinner for me and my partner now this happens.

It was now at night and very dark in the bushes and I was panicking I called santam and they kept on dropping off and I carried on trying until I called bmw to come to my rescue who towed me to the lodge I was going to with my car so I pretty much got there at about 00:00.

On my way to the lodge I spoke to an amazing and great consultant who ensured that I was taken care of because he saw I was really panicking and disappointed.

On the 19th Santam came to my rescue and took my car and further delivered the rental car. The claim was registered I literally expected that the alleged inspector as I was informed would go see the car and assess the damages on the vehicle.

That wasn’t so after the 24th on Christmas eve and I therefore gave them another 2 more days after the 26th of December. My administrator at that time it was Terry who called me on day 1 and never communicated with me thereafter. Who asked me to send her proof of payement of the tyre I claimed for and I told her I don’t know when I put those papers as I have been moving in and out of CT and JHB.

I was therefore informed that she went on leave. “Santam brags on their administration taking 5 days that’s a complete lie” I can surely prove my statement from the previous two claims I have had with them.

My claim was moved to some irritating and another *********** claim administrator who failed to continuously update me on the progress of my claim and that’s after more than 20 days of a pending claim and my car is still in a place I don’t know of in Hoedspruit.

Ricardo and Bahle failed to update me on my claim as they kept on asking me stupid question on wheres the invoice of my previous claim after I have mentioned to them that I have looked for it and I seemed to have misplaced it. They further wanted my bank statement hahahah…

I realised there that they are really now annoying me as theres no form of agreement of paper that I have signed that states that I have to provide the invoice after paying and if the case was so I would’ve done that but what irritates me even more is that my insurer that I have been with after so many years they made me look like a ****.

Ricardo kept on delaying and not answering my calls for days. Hes only and stupid excuse was like the committee is meeting today and today was tomorrow and tomorrow was the decision will be made by the committee in due course. Until I was irritated and frustrated over the fact that they didn’t care that my car was in Nelspruit for more than 25 days.

Fortunately the guy who towed my vehicle and who was keeping it safe for me was very nice I spoke to him and organised the damages to be repaired on my account and went to go get the car.

The last straw was mainly the fact that SANTAM EVEN FAILED TO PAY THE PERSON WHO TOWED MY CAR IN FULL so he couldn’t release the car until full payment was sent and even today we are not sure if he has been paid. The stupid guy kept on telling me things like “oh I will be working overtime to ensure that you get your car” agggggg nonsense.

I only got my car after 7pm on Friday the 8th and only got home after curfew because of Santam and I almost had to pay a fine because I was driving at night after curfew as I got home very late after midnight.

SO MY CLAIM WAS REJECTED ALLEGEDLY BECAUSE I COULDN’T PROVIDE AN INVOICE THAT WAS I MISPLACED AND CANT FIND IT NOW BECAUSE I HAVE BEEN MOVING IN AND OUT OF JHB. IT IS NOT STIPULATED ANYWHERE THAT WHEN YOU DON’T PRODUCE An INVOICE YOUR CLAIM WILL BE REJECTED I WAS TREATED LIKE A CHEAT AND FOR THAT CASE I WILL BE TERMINATING MY INSURANCE WITH THESE STUPID INSURER AND I WILL BE LOOKING TO MOVE….

FOR THOSE LOOKING FOR A REPUTABLE INSURER THAT DOESN’T TREAT ITS CLIENTS LIKE CHEATS DON’T EVEN LOOK TWICE JUST MOVE AWAY FROM THESE…