Santam the slow tortoise! 2 months of no action!!!

I had an accident over 2 months ago . I parked my car and a Santam client reversed into me and my car(that was stationary) The Le Rouxs told me that their insurer Santam would take care of everything and Santam through a broker asked me to send through documents to finalize the claim. This was still in July 2018. Only when I called them to ask what the hold up was did they tell me about outstanding documents which I submitted within a day. They told me an assessor would contact me and almost 3 weeks later no one has ever said anything.

This is absolutely unbecoming because your client was at fault and now I am driving around with a car that is not fixed due to your incompetence!