SANTAM - The "S" in "santam" is for STRESS

I have an open claim with Santam for a leak where the cupboards were removed on 6 March 2024.

Its 28 May 2024 - almost 3 months and the cupboards are not fixed because they don't hold their service providers accountable. Santam will keep you instead.

I contacted Santam and I am caught up in a loop of backwards and forwards of email since 17 May instead of getting the service prover to complete the work or getting a different service provider. Today I was asked to write a long email of the events and yet the obvious is clear : My kitchen has not been fixed. I don't get it! The work has not been done and no one requested an appointment with me.