Santam- the insurer who tries to rob you of what is rightfully owed to you.

So in November 2019 my car was unfortunately damaged by a Samtam client. Lets just say that since then it has been hell dealing with Santam. Yes Lockdown has delayed the process but I was able to get a quote to them at the beginning of July 2020. I finally received the settlement amount at the end of July 2020. The best part is that they are only willing to pay out a portion of the quote as my car is supposedly not under warranty. Of course I refused this amount because it was not my fault that your client hit my car, secondly just because I am responsible and paid cash for car again has nothing to do with you. You are trying to basically rob me of what is rightfully owed to me. Secondly speak to your employees about responding to queries, having to follow up week after week is definitely a bad reflection of how much your employees actually care for their clients and what of course could of been a potential client.