SD
Sarah D
1 reviews | Active since Aug 2012
20 Dec 2019, 13:50
Santam- The Insurer who ignores people
It has been 2 months since I put a claim in and therefore have been driving around with a broken side mirror. The Technical Assistant Indemnities person could not answer one of my queries and even ignored me at times. I then complained to the Broker Liaison Officer who has now gone silent and has not responded to one of my emails for the past 2 weeks. It is actually disgusting how you treat people. So people please do not even think of signing up with Santam if this is how they treat what could of been a potential client.
Helpful (0)
Replies (2)0
Replies (2)
Santam's replyOfficial
20 Dec 2019, 16:03Good day
Thank you for your post.
Kindly be advised that we are in the process of investigating your concerns and we will be in contact with you shortly.
Thank you and kind regards
Kurt Koopman
Client Care Manager
Thank you for your post.
Kindly be advised that we are in the process of investigating your concerns and we will be in contact with you shortly.
Thank you and kind regards
Kurt Koopman
Client Care Manager
Santam's reply20 Dec 2019, 16:03
Official
Good day
Thank you for your post.
Kindly be advised that we are in the process of investigating your concerns and we will be in contact with you shortly.
Thank you and kind regards
Kurt Koopman
Client Care Manager
Thank you for your post.
Kindly be advised that we are in the process of investigating your concerns and we will be in contact with you shortly.
Thank you and kind regards
Kurt Koopman
Client Care Manager
SD
Sarah D's updateReviewer Update
17 Jan 2020, 10:52Did not know that it can take up to a month to investigate my concerns....
SD
Sarah D's update17 Jan 2020, 10:52
Reviewer Update
Did not know that it can take up to a month to investigate my concerns....