Santam - synonymise with no service

The only insurer where paying your monthly premium in full and on time guarantees you absolutely no cover. After a 6 week long wait to have my claim approved, I was told pyment would be made on the 4th August 2021. I susequently booked the contractor for the following week to complete the required work. Despite numerous emails and calls to Santam and leaving messages for the consultants manager - Michael Hannie - I still do not have payment for the approved claim. It is the 18th August. But with the I couldnt care attitude of the manager, how can you expect the staff to act any differently? I might as well have had no insurance, as I had to appoint a contractor myself, oversee the work and pay for everything out of my pocket. Despite all assurances by Santam, I was not treated as a valued client.