Santam Switch crossover being a nightmare.

Hey guys. This isn't so much a complaint as it is a query. I moved from Santam Switch to Santam Direct and was also informed it would double deduct last month. Only Santam Direct debited and until today Santam Switch never deducted anything. My worry is that I keep getting emails from Santam Switch about unsuccessful debit order. I called in last week and today and the consultants can only assist with Santam Direct queries. The Santam Switch app, team and any means of communication now seem to be totally off. I absolutely love my policy and want to ensure it's active and don't experience any lapses in insurance cover. Please help me sort this out. I even asked if there was an EFT payment I could do for that Santam Switch to ensure my current Santam Direct doesn't end up lapsing.