AA
Ahmad A
1 reviews | Active since Mar 2024
08 Mar 2024, 08:44
SANTAM SWITCH AND ACCESSOR FOR SANTAM ISN'T INTERESTED IN RESOLVING CLAIM
I submitted a claim on Monday and an accessor by the name as Abdul Lateef Jacob's was assigned too the claim. He spoke too me and explained everything . He requested that I send him proof of purchase for the item and I also told him I took it too a repair specialist and have a quotation from them he then requested that I send it too him. He said he was making arrangements with the service provider too collect my damaged item so they can assess it and make a damage report. It has been 5 days with no update. Each day I send him emails following up but he doesn't care too even respond with any update. Atleast update the customer on the claim as that's the right thing to do. I didn't expect such services from santam insurance.
I require assistance on this matter as it's not being resolved not by santam switch nor by the assessor, it's like they aren't interested in resolving the claim. This is pathetic service. Can santam make this claim a priority and atleast prioritize it. This is very ridiculous being a top insure in south africa that they can't update customers in regard too their claims.
Claim number - ***
Helpful (0)
Replies (4)0
Replies (4)
Santam's replyOfficial
08 Mar 2024, 08:47Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply08 Mar 2024, 08:47
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
AA
Ahmad A's updateReviewer Update
08 Mar 2024, 12:58I was told someone will be in contact with me shortly but right up till now nobody got back too me, it seems my claim isn't important and the assessor just doesn't care at all.
So many consultants escalated the issue too him from santam switch and santam itself but no.
He doesn't respond too my emails nor does he takes the calls.
If he isn't able too give a verdict on the claim he needs too advise further.
There's no reason too prolong it this long.
It's either its getting approved or it's being reviewed.
He is one of the worst assessor I have ever dealt with in the insurance industry.
Santam just doesn't value its clients or the claims in that matter.
The assessor was provided with all the necessary documentation that he requested.
But it's been days without a single word on whether it's being finalized or not.
We as clients how do we know what to do.
Santam said they will contact me back but false promises right up till now nobody contacted me.
This is just pathetic service from you guys.
So many consultants escalated the issue too him from santam switch and santam itself but no.
He doesn't respond too my emails nor does he takes the calls.
If he isn't able too give a verdict on the claim he needs too advise further.
There's no reason too prolong it this long.
It's either its getting approved or it's being reviewed.
He is one of the worst assessor I have ever dealt with in the insurance industry.
Santam just doesn't value its clients or the claims in that matter.
The assessor was provided with all the necessary documentation that he requested.
But it's been days without a single word on whether it's being finalized or not.
We as clients how do we know what to do.
Santam said they will contact me back but false promises right up till now nobody contacted me.
This is just pathetic service from you guys.
AA
Ahmad A's update08 Mar 2024, 12:58
Reviewer Update
I was told someone will be in contact with me shortly but right up till now nobody got back too me, it seems my claim isn't important and the assessor just doesn't care at all.
So many consultants escalated the issue too him from santam switch and santam itself but no.
He doesn't respond too my emails nor does he takes the calls.
If he isn't able too give a verdict on the claim he needs too advise further.
There's no reason too prolong it this long.
It's either its getting approved or it's being reviewed.
He is one of the worst assessor I have ever dealt with in the insurance industry.
Santam just doesn't value its clients or the claims in that matter.
The assessor was provided with all the necessary documentation that he requested.
But it's been days without a single word on whether it's being finalized or not.
We as clients how do we know what to do.
Santam said they will contact me back but false promises right up till now nobody contacted me.
This is just pathetic service from you guys.
So many consultants escalated the issue too him from santam switch and santam itself but no.
He doesn't respond too my emails nor does he takes the calls.
If he isn't able too give a verdict on the claim he needs too advise further.
There's no reason too prolong it this long.
It's either its getting approved or it's being reviewed.
He is one of the worst assessor I have ever dealt with in the insurance industry.
Santam just doesn't value its clients or the claims in that matter.
The assessor was provided with all the necessary documentation that he requested.
But it's been days without a single word on whether it's being finalized or not.
We as clients how do we know what to do.
Santam said they will contact me back but false promises right up till now nobody contacted me.
This is just pathetic service from you guys.
Santam's replyOfficial
08 Mar 2024, 13:35Good day sir,
Your comments are noted and we are really sorry about the frustration, inconvenience ad bad experience.
We have escalated the matter to management and requested that an urgent update is provided to you,
We were notified they are still busy with the validation of the claim.
We do understand the urgency of the matter.
Thank you and kind regards
Client care
Your comments are noted and we are really sorry about the frustration, inconvenience ad bad experience.
We have escalated the matter to management and requested that an urgent update is provided to you,
We were notified they are still busy with the validation of the claim.
We do understand the urgency of the matter.
Thank you and kind regards
Client care
Santam's reply08 Mar 2024, 13:35
Official
Good day sir,
Your comments are noted and we are really sorry about the frustration, inconvenience ad bad experience.
We have escalated the matter to management and requested that an urgent update is provided to you,
We were notified they are still busy with the validation of the claim.
We do understand the urgency of the matter.
Thank you and kind regards
Client care
Your comments are noted and we are really sorry about the frustration, inconvenience ad bad experience.
We have escalated the matter to management and requested that an urgent update is provided to you,
We were notified they are still busy with the validation of the claim.
We do understand the urgency of the matter.
Thank you and kind regards
Client care
AA
Ahmad A's updateReviewer Update
11 Mar 2024, 09:55The accessor contacts me on Friday saying the servicer provider in my area will contact me by end of Friday.
And it's Monday and there's still no contact.
I am just being sent from pillar too post for the past 1 week.
This assessor is really playing games with me.
It's like he doesn't want too sort the claim and is making excuses.
Nor does santam want too assist either.
This is very frustrating and i am very disappointed with the service rendered.
If the claim cannot be done kindly state so don't make us run around like this.
I even provide a quote too him last week, he could have used that if he wanted.
But this just isn't getting solved its really frustrating.
Can santam please step in and have this claim approved. As I have provided all necessary info as well as documents.
And it's Monday and there's still no contact.
I am just being sent from pillar too post for the past 1 week.
This assessor is really playing games with me.
It's like he doesn't want too sort the claim and is making excuses.
Nor does santam want too assist either.
This is very frustrating and i am very disappointed with the service rendered.
If the claim cannot be done kindly state so don't make us run around like this.
I even provide a quote too him last week, he could have used that if he wanted.
But this just isn't getting solved its really frustrating.
Can santam please step in and have this claim approved. As I have provided all necessary info as well as documents.
AA
Ahmad A's update11 Mar 2024, 09:55
Reviewer Update
The accessor contacts me on Friday saying the servicer provider in my area will contact me by end of Friday.
And it's Monday and there's still no contact.
I am just being sent from pillar too post for the past 1 week.
This assessor is really playing games with me.
It's like he doesn't want too sort the claim and is making excuses.
Nor does santam want too assist either.
This is very frustrating and i am very disappointed with the service rendered.
If the claim cannot be done kindly state so don't make us run around like this.
I even provide a quote too him last week, he could have used that if he wanted.
But this just isn't getting solved its really frustrating.
Can santam please step in and have this claim approved. As I have provided all necessary info as well as documents.
And it's Monday and there's still no contact.
I am just being sent from pillar too post for the past 1 week.
This assessor is really playing games with me.
It's like he doesn't want too sort the claim and is making excuses.
Nor does santam want too assist either.
This is very frustrating and i am very disappointed with the service rendered.
If the claim cannot be done kindly state so don't make us run around like this.
I even provide a quote too him last week, he could have used that if he wanted.
But this just isn't getting solved its really frustrating.
Can santam please step in and have this claim approved. As I have provided all necessary info as well as documents.