Santam Suspiciously Quick to Deny Claim, Poor on Service and Negligent on Basic CRM!

I had occasion to make a claim from my insurer, Santam, for storm damage in July 2020.

My claims history to date? One claim in 20 years!

So, one of Santam's assessors came around to view the damage...

He quickly stated that the main cause for the damage was 'poor maintenance' and advised me to expect a 'reduced settlement'. and promised a written/email report.

As his declaration appeared too practiced and routine, I was suspicious. This was, after all, a major winter storm, a very convenient excuse, I'd say!

I was interested in seeing what Santam would put in writing. So I waited...!

That was seven months ago. I have not heard from Santam since....

No promised report. No email. Not even a 'snailmail' letter. No phone call. No SMS message...

****-poor client service and customer follow-up on my claim, I would suggest... To compound matters, no customary renewal notice with revised premium received by snail and email when the policy came up for renewal, either...!

Short staffed?... blame Covid?... going out of business?... Poor client care and management... or perhaps in the event of claims,

To my assessment and experience, Santam likes to just take in premiums, but prefers to ignore their business obligations!!!!!!