Santam sucks

Santam assured me they'd send an SOS electrician under my policy, to attend to an electrical problem at my home. They didnt do so. After 2 hours, they seemed surprised that their service technician hadnt been to my home. They told me to get my own private electrician and said they'd cover the call out and first hours labour. Now, the refuse to reimburse me. What a disappointment, I think I need to re-look at options for home insurance. The broker has been promising to get back to me for DAYS now and just cant seem to answer my questions. I also cant seem to speak to an actual PERSON at Santam. Off I go to find a new insurer.