JN
Johan N

1 reviews | Active since Apr 2009

25 Nov 2015, 15:01

Santam, step in and get your brokers in line!!

Recently I decided to get comparative insurance quotes. Imagine my surprise when a competitor came back with a quote R900 cheaper than Santam! I called Fischer Dugmore and Associates to cancel my insurance when Gerda pleaded to re-quote. I have been struggling to get feedback from them, when I called them to ask what's happening I was informed that I will be debited at the end of this month regardless if I cancel or not due to it being past the \cut-off date". If FDA didn't waste time I would have made the so-called \""cut-off\"" and would have been happily moved to one of their MUCH cheaper competitors.<br> <br> This entire debacle leaves an extremely sour taste in one's mouth"

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Replies (1)
Santam
Santam's reply25 Nov 2015, 15:17
Official
Hello Komatist,

Thank you for your posting above.

We can understand that you must be unhappy with the manner in which you were serviced.

We will investigate the matter and revert back to you once we have concluded our investigation.

Thank you and kind regards

Stephan Olivier
Client care media manager