Santam steels money

After cancelling my cover with Santam they again took a debit order from my account. I have made numerous calls and have had numerous promises of someone getting back to me regarding my refund but to date they have not bothered.<br> <br> I was just wondering if it is custom for Santam to continue steeling consumers money after they have cancelled and then avoiding to rectify the mistake.<br> <br> What do I need to do to get my money back and to get a detailed breakdown of the money owed to me????