JH
Joe H
1 reviews | Active since Jan 2010
26 Feb 2016, 13:08
Santam slow again
After my initial problem I had with Santam as per my previous complaint, I thought Santam might just up their game. Unfortunately this proved to be a bit ambitious. The burglary at my house happened on the 4th of Feb. Today is the 25th and we are still waiting for payment. A burglary is a traumatic experience and you shouldn't have to struggle to get a claim paid out. After all, I don't take 21 days to pay my premium. So what should I do Santam.? Fool me once, shame on you, fool me twice, shame on Me. Why are you guys so inconsistent?
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Santam's replyOfficial
26 Feb 2016, 13:18Hello Joe123,
We thank you for your posting above.
We understand that you are not happy with the sequence of events and the manner in which this claim had been handled up until now.
We will investigate immediately what the delays are and once concluded we will revert back to you.
Thank you and kind regards.
Stephan Olivier
Client care media manager
We thank you for your posting above.
We understand that you are not happy with the sequence of events and the manner in which this claim had been handled up until now.
We will investigate immediately what the delays are and once concluded we will revert back to you.
Thank you and kind regards.
Stephan Olivier
Client care media manager
Best regards,
Santam's reply26 Feb 2016, 13:18
Official
Hello Joe123,
We thank you for your posting above.
We understand that you are not happy with the sequence of events and the manner in which this claim had been handled up until now.
We will investigate immediately what the delays are and once concluded we will revert back to you.
Thank you and kind regards.
Stephan Olivier
Client care media manager
We thank you for your posting above.
We understand that you are not happy with the sequence of events and the manner in which this claim had been handled up until now.
We will investigate immediately what the delays are and once concluded we will revert back to you.
Thank you and kind regards.
Stephan Olivier
Client care media manager
Best regards,