Santam Slap in the Face

<p>My name is Mrs. Salitha Dwarkapersad; i have been a loyal Client with Santam, for many a year, sadly the service for the Last 3 months has been virtually nonexistent.</p> <p>My problem was reported on the 13 July 2016, recorded with Santam on the 14th of July, it is now the 12 September 2016 ( almost 3 months later), and still I am left without use of my Shower. I understand that even Santam is driving down Water usage in any capacity, but to place a pensioner in such a situation is simply ********* and immoral. The ease at which the monthly debits for Insurance are completed timeously, has never been an issue for Santam, however the incompletion of repairs is unacceptable and extremely poor. Essentially, replacing the burst pipe, with incomplete construction/tiling around the pipes, is equivalent to repairing a vehicle, and leaving it without tyres! This is absolutely mind boggling. Subjecting a 63year old to such treatment is just despicable and demoralizing, not least degrading, and whilst the expectation of a call to evaluate customer satisfaction, not even a call of apology has been made as an effort by Santam to rectify and close this hurtful experience. I’ve accepted that a strong moral compass on the respectable treatment of motherly figure’s, is something of the past, However I still hold out hope that I could have my shower working before Christmas.</p> <p> </p> <p>Mrs Salitha Dwarkapersad</p> <p> ********** 507</p> <p> </p> <p> </p> <p> </p> <p> </p>