SANTAM SHORT TERM INSURANCE FAILS TO DELIVER THE MOST BASIC.

Item: Santam
Rating: 1
Author: Gareth G

I have a botched claim going back to February 2018. During this time I have escalated the claim over the telephone - spoken twice Tweeted about the mess up, which also involves AON Brokers, three times and still I have not been dealt with or contacted. The problem has to do with a completely botched repair job by one of the insurer's accredited repair services to the home. Beware.

Helpful (0)

Replies (1)

Santam's replyOfficial

29 Jan 2019, 07:35

Good morning Gareth,

Thank you for your post above.
We are really extremely sorry to hear about this and can understand your frustration.

Would you kindly provide us with the claim number so that we can escalate this matter immediately to management so that we can resolve this for you?

Your assistance would be appreciated.

Thank you and kind regards
Stephan Olivier
Client care media manager

Santam's reply29 Jan 2019, 07:35

Official