Santam shock

Item: Santam
Rating: 1
Author: Tselane M

Hello, I thought I was insured with Santum and got shock of my life to discover they have not been collecting premiums since January 2018!

I assumed that the debit order was still going through, that's what insurance is for - peace of mind.

Now I need to claim and I'm not covered. Why was I not informed about this? Why did they stop collecting?

This is very very bad customer service.

Helpful (0)

Replies (3)

Santam's replyOfficial

06 May 2019, 11:05

Good morning,

Thank you very much for your post here.
We have also picked up a Facebook comment earlier as well relating to the above.

We have already requested our underwriters to assist and provide us with feedback on what transpired here.
Once we receive their feedback we will revert back to you.

Thank you and kind regards

Stephan Olivier

Client care media manager

Best regards,

Santam's reply06 May 2019, 11:05

Official

Best regards,

Tselane M's updateReviewer Update

10 Jun 2019, 19:16

Thanks Sanlam I am once again happy
I got a no excess policy
Lower premium
Am happy with the way this was resolved:)

Tselane M's update10 Jun 2019, 19:16

Reviewer Update

Thanks Sanlam I am once again happy
I got a no excess policy
Lower premium
Am happy with the way this was resolved:)

Santam's replyOfficial

11 Jun 2019, 07:08

Good morning,

That's wonderful news and glad we could have been on assistance in resolving your concerns.

Have a wonderful day further.

Kind regards
Stephan Olivier
Client care media manager

Best regards,

Santam's reply11 Jun 2019, 07:08

Official

Good morning,

That's wonderful news and glad we could have been on assistance in resolving your concerns.

Have a wonderful day further.

Kind regards
Stephan Olivier
Client care media manager

Best regards,

Santam shock

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