Santam Service Sucks

My wife was involved in a car accident. Not her fault and the insurer was Santam (other party's insurer). It has been 6 weeks and there has been daily contact to resolve this matter. Every day more details and more information are required. Clearly this is a tactic to avoid honouring this claim by frustating us! We are determined to get Santam to honour this claim. The conduct by Santam staff is one of incompetence and unprofessionalism. I am so glad that I am not with Santam.