Santam service stinks.

I am very unhappy with Santam and how they have managed my car insurance. 1. While visiting Game at N1 city to collect 2 cupboards. Game staff damaged my car when loading and Santam is not chasing the claim with Game as Game is not responding, but I have to pay to repair my damaged car. 2. A drunk Spanish fan drove into my car when I was stationary at traffic lights. He admitted it was his fault and that he had been drinking and was texting on his cell phone and not looking at the road. He then drove away but I got his name and vehicle details. Again I am being told I have to pay as they are not contacting the vehicle owner, despite me having the driver on video admitting fault.