SANTAM - SERVICE PROVIDER - DISGUSTING SERVICE - NO HELP FROM SANTAM

Item: Santam
Rating: 1
Author: Michelle A

SANTAM GAVE PG GLASS AN AUTHORISATION FOR A WINDSCREEN CLAIM LAST WEEK MONDAY AND TO DATE NO ONE HAS PHONED THE CLIENT, I UPDATED SAMTAM ON FRIDAY AND WAS PROMISED THAT IT WOULD BE SORTED OUT AND STLL NO CALL FROM PG GLASS

Helpful (0)

Replies (5)

Santam's replyOfficial

24 Apr 2023, 11:21

Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care

Santam's reply24 Apr 2023, 11:21

Official

Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care

Santam's replyOfficial

24 Apr 2023, 11:40

Good day,

Thank you for your review.
We are really sorry to hear this.
Do you perhaps have a Santam claim number for us?

Thanking you in advance?

Regards
Client care

Santam's reply24 Apr 2023, 11:40

Official

Good day,

Thank you for your review.
We are really sorry to hear this.
Do you perhaps have a Santam claim number for us?

Thanking you in advance?

Regards
Client care

Santam's replyOfficial

25 Apr 2023, 07:47

Good morning,

May we please request a Santam claim number?
Many thanks and kind regards

Client care

Santam's reply25 Apr 2023, 07:47

Official

Good morning,

May we please request a Santam claim number?
Many thanks and kind regards

Client care

Michelle A's updateReviewer Update

25 Apr 2023, 08:38

Hi there,

The claim number is HLU29290

Michelle A's update25 Apr 2023, 08:38

Reviewer Update

Hi there,

The claim number is HLU29290

Santam's replyOfficial

25 Apr 2023, 11:35

Hi Michelle,

From the above it looks like a Hospitality and Leisure policy, is that correct?

Has this been sorted yet or not?
We will request HLU to urgently intervene and assist.

Regards
Client care

Santam's reply25 Apr 2023, 11:35

Official