JJ
Jeanette J
1 reviews | Active since Apr 2018
01 Dec 2022, 18:27
Santam Service is shocking
I have been with Santam for many years. My house was broken into on 15 November 2022 when I logged a call with Santam. Today is 01 December and the claim is still not resolved. When I speak to my broker or Santam they keep saying I must wait for the assessor to file his report and that I must be patient. How long can a report take to file? I have now had to purchase the broken security gates and replaced the broken window to ensure I have a more secure house. This kind of bad service is just not worth the exorbitant fees I pay every month to them. Even giving the one star rating is too good for them.
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Replies (4)0
Replies (4)
Santam's replyOfficial
01 Dec 2022, 18:51Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Best regards,
Santam's reply01 Dec 2022, 18:51
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Best regards,
JJ
Jeanette J's updateReviewer Update
13 Dec 2022, 07:34And still no resolution or response....
JJ
Jeanette J's update13 Dec 2022, 07:34
Reviewer Update
And still no resolution or response....
Santam's replyOfficial
13 Dec 2022, 08:15Good morning,
We have requested claims management to make contact with you to discuss and update on your claim.
We do apologise for the frustration and inconvenience.
Regards
Client care
We have requested claims management to make contact with you to discuss and update on your claim.
We do apologise for the frustration and inconvenience.
Regards
Client care
Best regards,
Santam's reply13 Dec 2022, 08:15
Official
Good morning,
We have requested claims management to make contact with you to discuss and update on your claim.
We do apologise for the frustration and inconvenience.
Regards
Client care
We have requested claims management to make contact with you to discuss and update on your claim.
We do apologise for the frustration and inconvenience.
Regards
Client care
Best regards,
JJ
Jeanette J's updateReviewer Update
15 Dec 2022, 09:30And still no claims manager phoning me, no apologies, no answers, no nothing.....
JJ
Jeanette J's update15 Dec 2022, 09:30
Reviewer Update
And still no claims manager phoning me, no apologies, no answers, no nothing.....