FC
Faizel C

1 reviews | Active since Nov 2019

01 Jul 2020, 08:17

Santam Service a s the worst

Logged a claim in February2020, had a assessor come out to give a false and inaccurate report. Santam th n sent out a second assessor, followed by a structural engineer. Each tim I had to call the agent handling the claim . Due to salary delays, caused by the lockdown. I contacted Santam to the inform them that the debit would be returned due to the salary delay. They inturn canc lled my insuranc and now cannot reinstate is due to a pending claim. It's now July almost st 5 months. The agenw refuses to put h s manager, claiming the manager don't wanna talk to me after being asked to call me. I am still waiting on th reports to be sent to me. ***

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Replies (1)
Santam
Santam's reply01 Jul 2020, 17:54
Official
Good day

Thank you for your post.

We note that you have not yet provided the necessary reference numbers in order for us to assist.

We will contact you shortly to obtain these details.

Thank you and kind regards

Kurt Koopman

Client Care Manager