1 reviews | Active since Oct 2016
Santam service
<p>I bought a legal insurance policy online from Santam (starting 1 May 2016). When calling the call centre and quoting the policy number they don't have such a policy? I gave them an ID and they still couldn't find it. THis means I have gone for months thinking I was covered. The reaction of the call centre agent is even more disappointing, they offered no solution, just silence.</p>
Good day
Thank you for the post.
We will be in contact with you shortly to continue the investigation of this complaint.
Thank you and kind regards
Kurt Koopman
Client Care Manager
Good day
Thank you for the post.
We will be in contact with you shortly to continue the investigation of this complaint.
Thank you and kind regards
Kurt Koopman
Client Care Manager
Got various replies but not solutions:
Reply from Santam 1:
"Thank you for contacting Santam Direct.
Please be advised the policy is underwritten bu Santam and is administered independently , Kindly contact ***for assistance on the attached policy."
My response 1:
"Hi, I called that number and they say they don't deal with payments."
Santam response 2:
"Thank you for contacting Santam Direct.
Please be advised Santam Direct has no access to your policy, Perhaps the number given below can advise on an appropriate number to contact."
I also rep**** to Kurt Koopman on the 17th with the policy number and no further response.
This is a complicated process for a simple query. In the past I've also had queries about the legal roadside app, and the call centre couldn't answer, or didn't seem to know anything about their own product range.
Got various replies but not solutions:
Reply from Santam 1:
"Thank you for contacting Santam Direct.
Please be advised the policy is underwritten bu Santam and is administered independently , Kindly contact ***for assistance on the attached policy."
My response 1:
"Hi, I called that number and they say they don't deal with payments."
Santam response 2:
"Thank you for contacting Santam Direct.
Please be advised Santam Direct has no access to your policy, Perhaps the number given below can advise on an appropriate number to contact."
I also rep**** to Kurt Koopman on the 17th with the policy number and no further response.
This is a complicated process for a simple query. In the past I've also had queries about the legal roadside app, and the call centre couldn't answer, or didn't seem to know anything about their own product range.