Santam Sans Integrity

I am insured with Santam for many years. In November last year my solar geaser had a leak and it was replaced. I was not happy with the plumbers they sent but Santam only considers 'cost saving' to quality service. I didn't have a choice there.

Last month 19 May my solar geyser stopped heating and I complained. The same guys were sent to inspect. Their finding was, "It's not heating because it's winter!!!." And this was communicated to me. Imagine their common sense.

Every year during this time it's winter and it was heating! What's so special about this year's winter?

I received an email from Santam saying they are increasing my premium.

We all have this habit of taking a shower every morning and evening and I have to heat water using Eskom - meaning what is otherwise free (hot water) is coming at a cost! And, Santam is sitting and pondering about what's different with this year's winter!!

I have two cars insured with them. I have never made a claim. Despite the cars' value going down every year, the premium always shoots up like a rocket

MS Cyriac