Santam . Sanlan Unresolved Claim

I'm very disappointed & upset with Santam a division of Sanlam. My car was hit by a delivery truck belonging to their client(Western Cape Milling) on the 28th of June 2021in Bellville on Kasselsvlei Road but my third party claim *** has been dragged in their attempt to deny responsibility. Their client driver accepted responsibility on the accident scene and even their manager whom i spoke to on the Telephone apologized and said their Western Cape Milling company would Facilitate a third part claim. When we went to Kasselsvlei police station their driver didn't deny responsibility . The claim was facilitated through the company broker(Originfin) and an officer by the name Maurisha Pikaan from Santam was appointed to deal with the claim. On the 12th of August i was shocked to receive an email communication from Maurisha Pikaan stating that my claim has been denied and no compensation will be paid to me. According to them , Western Cape Milling truck driver told his company that i drove into his stationary Truck whilst he was parked waiting for the gate to open. This was all lies and i send pictures from the accident scene clearly showing the position of the truck that it was not parked as **** by the driver . In my claim i clearly state that the truck driver dangerously made a sudden drive forward into Kasselsvlei Road even ignoring the stop sign marking causing the collision. In the evidence that i send them the truck can clearly be seen covering both inner and outer lanes far from where he would've parked infront of the gate.

My disappointment is in the way the Santam tried to dismiss the claim without making efforts to find the truth or to investigate the merit of their client's driver who clearly changed his statements afterwards.

I and my family have suffered financially and emotionally because of this unfortunate and unprofessional claim handling from Santam.