Santam Sadness

0/5 stars

Despite my past trust in Santam as a client for several years, my recent experience has made it clear that this is not a principled company, but a profit-driven machine where human care comes last.

I reached out to Santam regarding a sensitive and deeply personal situation affecting one of my parents. I disclosed information with great vulnerability, expecting at the very least a professional and compassionate response. Instead, I was met with silence.

The agent I dealt with—Luvo Manyakanyaka—did not respond to multiple follow-up emails or calls. Days passed with no acknowledgment. When I eventually escalated the matter, I was told—without apology or clarity—that Luvo “isn’t part of the email team.” This bizarre explanation was offered as if it excused the complete lack of communication. It doesn’t.

There was no follow-through. No accountability. No human decency.

This is not how a values-based business behaves.

This is not a company that cares about people.

And this is certainly not a company I will ever recommend again. If you’re looking for a vehicle insurer that treats your concerns with respect and integrity, I suggest looking elsewhere.