SANTAM *****S!

We have had our insurance with Santam for around 4 years, had some vehicle claim on our business. However, we have a very expensive machine, that was accidentally dropped on site whilst working, and since February 2025, we have been battling to settle the claim! It's under all risk insured, were assessed by 2 companies. The first thing when we got the machine back, is it's not charging. Made contact with our broker and told her this. Second company access took more than 3 weeks.... no buttons working and the screen is not working. We are told, its wear and tear! How can it be wear and tear if it fell, 2 companies accessed, both did something to the machine, and now it is not working at all! We are a service company, doing in situ balancing and alignment. This R240k Pruftechnik was damaged even more by the ppl accessing it, we loose business everyday, and they claim wear and tear! ****mers, ****s and *****'s! The worst insurance company !! R14k monthly installment and this is the level of service received. Disgusting!