Santam Refusing to Cancel my Insurance Policy

<p>I accepted a quote for car & household insurance about 3 days ago but after receiving my policy schedule, I called Santam to get clarity on my cover but I kept getting different inconsistent responses for the same queries. That led to me deciding to cancel my policy on 27 September 2016 with immediate effect. On 28 September 2016 I followed up to check if my policy had been cancelled but to be disappointed with lots of excuses. The debit order was meant to go through on 30 September 2016 but the account will bounce and that will cause the bank to charge me unnecessarily. I was intially told that I would only pay R468 on 30 September 2016 but only to receive an sms that the full amount will be debited. That information influenced my decision of accepting the cover. I need Santam to cancel my policy and cancel the debit order before Thursday 29 September 2016 close of business.</p>