KC
Kumaran C
1 reviews | Active since Oct 2023
03 Feb 2025, 09:42
Santam refused to pay out a claim
We have a ******* for a burst Geyser and it for my Dads place, he is 67 years old. The Claims Clerk assigned to the claim told me she will not pay out the claim. People be careful using Santam as they say one thing but practice another. I am insured with Discovery and they are amazing. you will never have an issue. The lady Vicki Nzuza attended to the claim at Santam and we received the worst service ever. i will be moving my dad's insurance from them to discovery
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Santam's replyOfficial
03 Feb 2025, 09:47Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply03 Feb 2025, 09:47
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
KC
Kumaran C's updateReviewer Update
03 Feb 2025, 12:34I received a call from a lady by the name of Irene who spoke very nicely but they still do not want to pay out the claim. So Santam change their policy according to Irene where they no longer do cash settlements, this correspondence was sent to brokers and not to direct clients. If we had known this we would have moved insurance companies by now.
KC
Kumaran C's update03 Feb 2025, 12:34
Reviewer Update
I received a call from a lady by the name of Irene who spoke very nicely but they still do not want to pay out the claim. So Santam change their policy according to Irene where they no longer do cash settlements, this correspondence was sent to brokers and not to direct clients. If we had known this we would have moved insurance companies by now.