Santam refuse to complete the ENTIRE job

<p>I had my vehicle at a panel beater 18 weeks ago, who completely ruined my vehicle and sprayed it 7 times. Santam appointed an assessor who aided in getting the vehicle paint job assessed and it was found to be below standard.</p> <p>The only places on the vehicle not sprayed was the hatch and the roof. The vehicle was sent to another panel beater who did such an amazing job, however, the bonnet and 1 side panel was never added to the quote. Now Santam say it is not their problem and they cannot assist. Really? How can it not be their problem? They're the insurer, who should solve the entire problem. I have been ignored on my email requests waiting for a reply. What happened to Customer Service? Leave the client hanging because someone at Santam cannot be bothered?</p>