GM
Gareth M
1 reviews | Active since Nov 2013
25 Aug 2015, 09:45
Santam - Refund
I cancelled my policy as of 1 April 2015, however, I still got debited the full amount again on 5 May 2015. In the cancellation letter it states that debit orders collected \unfairly"will be refunded - this has not happened.<br> <br> I queried this matter on 11 June 2015 as I had still not been reimbursed and the response (AX166091) I got was"
Helpful (0)
Replies (1)0
Replies (1)
Santam's replyOfficial
25 Aug 2015, 09:57Hello leadingedge,
We hereby acknowledge receipt of yoiur posting above.
We are really sory to hear about your bad experience and the frustration and inconvenience this has caused you.
Please allow us the opportunity to investigate this matter and we will revert back shortly.
Thank you and kind regards.
Stephan Olivier
Client care media manager
We hereby acknowledge receipt of yoiur posting above.
We are really sory to hear about your bad experience and the frustration and inconvenience this has caused you.
Please allow us the opportunity to investigate this matter and we will revert back shortly.
Thank you and kind regards.
Stephan Olivier
Client care media manager
Santam's reply25 Aug 2015, 09:57
Official
Hello leadingedge,
We hereby acknowledge receipt of yoiur posting above.
We are really sory to hear about your bad experience and the frustration and inconvenience this has caused you.
Please allow us the opportunity to investigate this matter and we will revert back shortly.
Thank you and kind regards.
Stephan Olivier
Client care media manager
We hereby acknowledge receipt of yoiur posting above.
We are really sory to hear about your bad experience and the frustration and inconvenience this has caused you.
Please allow us the opportunity to investigate this matter and we will revert back shortly.
Thank you and kind regards.
Stephan Olivier
Client care media manager