Santam recoveries dept for 3rd party claims is terrible!!!

I have had a claim in March already and submitted a third party’s details for my excess to be recovered as it was not my fault. I gave Santam the details of the third party ON the day I reported the claim and now 7 months down the line, I have not gotten ANY feedback whatsoever and no excess back! The dept responsible for the recoveries says to me, when I phone: we managed to get hold of the third party’s details?!! What??!!! The appointed consultant working on my case doesn’t even go to the effort to phone me back. Pathetic customer service. Santam is not what they used to be years back. I’m disappointed