PJ
Paul J

1 reviews | Active since Jul 2011

27 Dec 2019, 11:40

Santam put me in danger

Santam offeree me a great premium and package. After a week a received a call from a young man wanting to go over my policy again. They couldn't understand the simple idea that my vehicle is used for business as I am a sales consultant. Rarely I carry a stock item to a client, which is covered by my company's insurance. It has NO impact on Santam whatsoever and yet they insisted that I need a commercial insurance as a private individual, and then they cancelled my policy without informing me. They put me at financial risk. Their customer service is pathetic, and they simply don't understand what a medical sales consultant does. I will stop referring clients to them for business. Really disappointed. Already got other insurance from another company that actually understands what they do.

0
Replies (1)
Santam
Santam's reply30 Dec 2019, 10:10
Official
Good day

Thank you for your post.

We note that you have not provided your policy number and we will email you to obtain the latter.

Thank you and kind regards

Kurt Koopman

Client Care Manager