Santam protects ******* client behaviour. its taking 5 months and counting to sort out a very clear 3rd party claim with evidence provided of their ******** client.

I have had the worst experience as a third party claimant to this company and if this is the treatment i received imagine what you could receive if you actually paid for their services . Their Client Mr. Ferreira bumped my vehicle in my designated parking space. Their client did an ******* uncalculated maneuver which ended in him bumping the side and back of my vehicle WHILST still in the parking lot he refused to get an accident report and i advised him to go to police station with me ON CAMERA he refused, He took accountability and apologized Infront of my colleagues and parking attendants and i took a video immediately after he bumped me and its clear i was still in my parking space not an inch outside of it and their client bumped me ... it took them 5 months to tell me the claim is being assessed and approved then they came back to me to inform me that there is not sufficient evidence and their client is denying liability meanwhile the center had footage and i informed them of the cctv footage on the first day they called after the incident and they did not request the footage and i have proof and an email form the center manager stating they did not ask for it. The case was handled very professionally by marvel Mudau and Zama nene they followed up and did their duties there after it was handed over to the legal department and iTumeleng Lefakale dealt with my claim and she started by saying that she was waiting on the assessors to get back to her then i had to continuously call back and then i was told that they have finalised everything she will send me the terms of approval to her being ill and a team leader named Michelle Conradie who had absolutely no decorum or any evident client service background handled things in itumelengs absence she was blatantly rude and impatient about the whole situation and gave me an SLA that nobody stuck to as the case is still handing till this day. She shifted the blame to itumeleng basically and told me she itumeleng will get back to me when shes back next day and itumeleng was not back the net day and i had to call back a two days later to get itumeleng and she was still under the weather however forced to work because clearly if she is not there nothing gets done this is the part i felt really sorry for her because this is a big company to not care about their employees wellbeing. I followed up a few days later and thats when i asked for itumelengs manager Siphamandla nyandeni now this was just the cherry on top of the cake they tried transferring me to him and he refused to answer and **** stating there is no direct line to him now how are you a manager and nobody can reach you telephonically but all the other managers have direct lines? He asked me to send the video footage and they will review the decline and i did just that nobody reviewed anything or got back to me and i called back once again and at this point i spoke to another manager in the claims team he was kind enough to have me on the line while he called siphamandla who clearly missed the part where this manager said he had me on the other line as he continued to just lie about me and the claim to save face to his colleague making untrue remarks meanwhile i provided him with all the evidence , accident report number and statements . i gave them pictures and visuals of everything now this is my second last resort i have no other option but to get ombudsman and lawyers involved who they will be liable for after i win this very clear case . I genuinely do not know how anyone can place their financial trust in a company that has no sense of urgency or thoroughness like santam i am very sorry but my experience could be yours too and the last thing you want is to bet and pay for mediocre service and no SLA's being met 5 months for a claim is crazy and unheard of in the insurance business.