SANTAM promise : Anything not to pay out a claim

Nearly One month since submitting a claim and still not even a status update. After the first assessor went on leave and left my claim on her desk another assessor were appointed. At first big promises were made to me that my claim will be processed swiftly and then nothing not a call nor a status update. The second assessor went out of his way to not approve my claim. First my damage report were rejected and insisted that all items be analysed by the CSIR as it may be wear and tear ? To me lightning damage is the following : Big Bang, bright light, all circuit breakers trip and the electronics no longer works the way they have been working before after power is restored. Not to him, he requested thermal scans and signal wave length reports etc. To me this just comes down to “ do anything in order not to pay out the claim”. In short, SANTAM will pay companies like the CSIR very swiftly for an excuse to not pay out a claim but not settle claims from paying clients. So I do not know what to do anymore, do I cancel my insurance and reverse all payments as I received no service or do I live with a company to do not keep their promises.