Santam - Poor to no service

1 - No references when you make a call. 2 - False promises with no communication. 3 - 30 day car hire - they do not give you the full 30 days and you have to call in numerous times regarding the which car hire, no correspondence via sms, email or telephone. Requested on the 15/11/2019, received the car on the 21/11/2019. Promised 15days car hire with extension if needed. Given 14 days and called in for an extension, requested feed back but still no reply. Called in to find out the extension is granted from the 4th Dec 2019 to 11th Dec 2019. WHAT HAPPEND TO THE EXTENSION FOR 15DAYS AND THE 1 DAY INITIALLY???

So, once again I would have to call back to extend at my cost? I was told my car should be fixed by or before the 11th yet I received an email stating my car will be written off...!!!!

Each time you speak to a new person with a different explanation. Worst experience ever, Highly do not recommend Santam car insurance.