Santam Poor Service Guaranteed

I had to get my car's front bumper replaced, so it is a spray and fit job. I took the car to the panel beaters on the 22nd of September and finally received it on the 12th of October. Must have been quite a little tough bumper to be replaced. Lets not go into the detail of how Santam's pathetic approved panel beater broke my sun visor, inside the car, in the process and that it is still not replaced. I have a rental car option, and then two days was nicely added for my account and just substracted from my deposit. It is 20 October and I still have not received any word from them after querying it, never mind a refund. I am so sick and tired of corporates just doing as they please. They are hear to make money after all and not satisfy clients.